Refund policy

Refund Policy

We offer a 30-day return window. If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Eligibility
Items must be unused, in the same condition as received, and in the original packaging. Proof of purchase is required.

How to request a return
Contact us at purmatstore@gmail.com with your order number. Please do not send any items back before contacting us. Once your request is approved, we will provide the return address and instructions. Items sent back without prior approval will not be accepted. Return shipping costs are paid by the customer unless the item is damaged, defective, or incorrect.

Damaged or defective items
Please inspect your order on arrival and contact us right away at purmatstore@gmail.com with photos if the item is damaged, defective, or not what you ordered. We may offer a replacement or a refund, in some cases without requiring you to return the item.

Exchanges
The fastest way to get a different item is to request a return and place a new order once the return is approved.

European Union: 14-day right of withdrawal
If your order was shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The item must be unused and in its original packaging. Proof of purchase is required.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the funds. If more than 15 business days have passed since approval, please contact us at purmatstore@gmail.com.